Community platform = knowledge platform
In the world of tech, static knowledge becomes out of date fast. While you must still build stocks of such knowledge especially for content that’s proprietary to your company, a large percentage of knowledge will be tacit. To make it explicit, you must have systems that connect people to one another.
So it makes sense to take a community centric approach to knowledge management.
Implement a community platform where people can self organise and share content. Make all content accessible to everyone by default. Confidential information should be the exception, not the norm.
Make content creation free-form - videos, blog posts, discussions, files - everything’s kosher.
Give people a way to build their own profiles through contributions to the ecosystem. This gives them an identity or brand that others will want to connect with. You earn your stripes by producing good content. Your title becomes irrelevant.
Provide means for people to add metadata through tags, descriptions, comments and reactions. Let the most popular and the most relevant content bubble to the top.
Add structure to the most popular, well reviewed content. Update that structure constantly so it represents the “state-of-the-art” for your organisation. These will be your stocks - up to date, dynamic and representative of your organisation.